Insanely Great Year

From: Bradlee France
Sent: Tue 4/4/2006 4:15 PM
To: Wendy Allen
Subject: ABOVE AND BEYOND
Wendy,

I wanted to take the time to recognize two amazing individuals today, as
they went above and beyond the call of duty. I was on the "tour" of a
lifetime on this bright shining day. My thoughts were clear, the sun
shone down and the beauty of our complex was all too perfect. Yet
unbenanownst to me my leasing cart had developed a leak some where
between the time I had left the leasing office to our first stop at the
Altamont building. As I re-entered the lobby area from my tour I could
see two maintenance professionals hurriedly working on the cart. I was
baffled at first until I walked around to see the cart tire that had not
only flattened but had popped off the bead. Then boom, the cart was
finished lickety split and I was on my way, customers in hand. Now as we
both know that journey isn't as far to walk as say....walking to Eugene,
yet as a customer service agent making our customers walk back to the
office just didn't seem right. I just wanted to let you know how
impressed I am at Ury and Matt for going above and beyond the call of
duty to do the right thing and fix that tire. WOW!!! way to go
guys....Now I was wondering if there was anything that we could do for
them to reward that type of service!!!....I have some ideas, perhaps we
could chat about it when you had time.

Bradlee France
Leasing Director
LaSalle
bfrance@eqr.com
LaSalle 503-605-5000
Fax 503-605-5005
Mobile 503-756-2301

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// posted by Insanely Great Year @ 8:32 AM