Monday, September 18, 2006
Way to go Sarah Howarth from Club at Tanasbourne
Sarah, what an awesome letter! This is an Insanely Great testament of Commitment to the resident and overall customer service! Thank you for being a Difference that Makes a Difference in the Portland Portfolio! YOU ROCK!
J, thank you for taking the time to pass this along.
From: Julia Riccetti
Sent: Thursday, September 14, 2006 10:23 PM
Mike--
WOW what a great example of customer commitment! I have an amazing team! Nice job Sarah
Julia Riccetti
General Manager
Club at Tanasbourne
Equity Residential
2323 NW 188th Ave
Hillsboro, OR 97124
http://www.equityapartments.com/
Tanasbourne Terrace
Equity Residential
19000 NW Evergreen Pkwy
Hillsboro, OR 97124
http://www.equityapartments.com/
From: Michelle Robare [mailto:tikitorch99@yahoo.com]
Sent: Thu 9/14/2006 3:01 PM
Subject: Sarah Howarth
Hi Julie!
I meant to send this a week or so ago, but alas, work erupted....
I wanted to express to you how wonderful it was working with Sarah during my application process (and Jani, too!) There were quite a few small hassles and Sarah was fantastic in communicating with me and working in a humorous and patient way to get through them! I had been to several different communities looking for an apartment and, in the end, chose the Club at Tanasbourne because of Sarah's warm and friendly demeanor!
I'm looking forward to moving in and am truly grateful for such helpful, honest & diligent assistance from your staff!
Michelle Robare
