Thursday, June 29, 2006
Portland, OR-Town Hall Meeting is Huge Success
On June 14, 2006 we had our Town Hall Meeting themed, "Dream Big, Deliver Big." Hosted by Bruce Lavine, Jim Klein, Mike Brewer and members of the Flight Program.Bruce, always a treat to listen to, spoke of Equity's commitments and focus for the future.
Jim Klein and Mike Brewer spoke to Portland's Engagement Scores relative to the rest of the company and Action Plans to enhance them in 2006.With the INSANELY GREAT Assitance of the Awards Committee, the following categories and individuals were recognized for their accomplishments for the first two quarters of 2006.
Most Improved Rental Income (Year over Year): Meadowcreek 4.1%
Most Improved Occupancy (Year over Year): Meadowcreek 6.6%
Most Improved RMPI Score (Year over Year): Tannasbourne Terrace 14%
Lowest Expenses (Year over Year): Club at Tanasbourne 5.1% below budget
Top Shops (98% or Better): Shelli Burnham 100%, Jessica Alexander 100%, FelicRichardsrds 100%, Jennifer McNair 100%, JÂMir Delaughn 97%, Jani Piland 96%
E-leads lowest response time (YTD 2006): Palladia, .74 days
Brand Crusader: Greg Austin
Property of the Quarter: Club at Tansbourne
Leasing Consultant of the Quarter: Nola Thrasher
Maintenance Technician of the 1st Quarter: Shaun Petote
Assistant Manager of the 1st Quarter:JÂMir Delaughn
The Flight Group members handed out certificates for the "10 Ways To Be A Winner" awards. The following is the Flight member that handed the awarded to the deserving employee.
Flight Member Category Winner
Kathy Morris Question Authority Tovia Cuty
Chris Ludwig Enjoy the Ride Matt Steen
Wendy Allen Share the Spotlight Tim Jellum
Julia Ricceti Walk the Talk George Adams
Traci Blevans Test your Limits Lynn Ballew
Shelli Burnham Test Your Limits Greg Frodsham
Delora Warren Do the Right Thing Alisha Batchelor
Misty Johnston See the Glass Half Full Jorge Dominguez
Pete Allen Listen, Not Just Hear Nadia Firsova
Lori Francoso Share the Knowledge Miekhael Moseyko
Gene Warren Take Educated Risks Davina Castaneda
Wednesday, June 28, 2006
Portland, OR-GREAT TEAMWORK
Tracy, Thank you for taking the time to share!! Jennifer I applaud you for reaching out! J'Mir thank you for your commitment to SHARE THE KNOWLEDGE! I feel a DRAMATIC DIFFERENCE coming on!
From:
Sent: Wednesday, June 28, 2006 4:24 PM
To: Mike Brewer
Subject: FW: For J'mir
Hey Mike,
I wanted to share this e-mail with you. I am so happy that Jennifer took it upon herself to contact J'Mir for additional training and advise. J'Mir is coming over tomorrow to get her set up.
Property Manager
Meadowcreek
----- Original Message -----
From: Country Gables
To: Meadowcreek OR
Sent: Wednesday, June 28, 2006 8:42 AM
Subject: Re: For J'mir
Good morning. I'd be happy to help you with your delinquency. I struggled the same way when I came to
Assistant Property Manager
----- Original Message -----
From: Meadowcreek OR
Sent: Tuesday, June 27, 2006 5:15 PM
Subject: For J'mir
Hi J'mir,
It's Jennifer over at Meadow Creek. I wanted to know if you can help me out with getting together a "plan" to get my delinquency down. I am new to this position so any advise you have to offer will be greatly appreciated :).. I was also wondering if you have a schedule that you go by each month for your renewals, 17-A's, etc???? I figured you were the best person to ask for help as you ARE the Asst. Mgr. of the quarter....lol....
Thank you soooo much,,
Jennifer Seyboldt
Assistant Manager
Meadow Creek Apts.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Monday, June 26, 2006
Portland, OR- Seattle falls with a sound reflective of the famed King Dome!
From: Bruce Lavine
Sent: Friday, June 23, 2006 10:10 AM
To: Fred Tuomi
Cc: Mike Brewer; Jim Klein
Subject: FW: eleads
The e lead champions--Mr. Michael Brewer and Team!!!!!!!!
From: Jim Klein
Sent: Friday, June 23, 2006 9:50 AM
To: Mike Brewer
Cc: Bruce Lavine
Subject: RE: eleads
Mike, awesome job!
From: Mike Brewer
Sent: Friday, June 23, 2006 9:59 AM
To: Delora Warren; Julia Riccetti; Kathy Morris; Lori Francoso; Misty Johnston; Rosanna Thomas; Shelli Burnham; Stephanie Ogan; Traci Blevans; Wendy Allen
Cc: Jim Klein
Subject: eleads
INSANELY RAPID RESPONSE TIME!!
And
COMPLIANCE is 100% for JUNE!!
CG: .36
CBT: .62
BW: .06
CBG: .77
TC: .33
TT: .67
CP: .41
LS .71
MC .25
KD .07
PLD: .4
Portfolio: .42
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Friday, June 23, 2006
Portland, OR J'Mir Speaks a word of Thanks
I want to take a moment to acknowledge and thank my Country Gables coworkers for all their hard work and support. I could not have received the honor of Assistant of the Quarter without their amazing work ethic, effort, and laughs. Their efforts have us currently at 2.1% and 98.6% occupied. "A person is only as good as the team he/she is surrounded by".
J'mir Delaughn
Assistant Property Manager
Country Gables Apartments
14900 SW Scholls Ferry rd
Beaverton Or. 97007
503-579-4141 office
503-579-4303 fax
Thursday, June 22, 2006
Portland OR- Two Master Mind's in One Day. Tracy Blevans Submits
My mastermind idea was to list Equity's restricted breeds on the rental application or rental criteria sheet. This will avoid residents accidentally moving in with restricted breeds.
Portland OR- Tim Jellum submits a Master Mind
If allowed by the SEC, I think a resident stock purchase plan would be a great resident program for added retention.
Wednesday, June 21, 2006
Team Building Website
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Portland OR- Shelli Burnham takes the MT challenge
Recently, my Maintenance Technician, Carlos, issued a challenge to work one full day in maintenance. Never being one to back down from a challenge I gladly accepted. On Friday June 16th, I worked as a maintenance technician for a day. During that day I helped maintenance turn a home, tear down two fences with a trusty reciprocating saw, did grounds, tested the chemicals in the pool and vacuumed the spa. Being one that loves to get my hands dirty… it was a blast!Sometimes, to truly understand another point of view, you need to live it. It is so easy to tell somebody that you need something done, but stop and think of all the other things that may need to get done as well.
I asked my staff what they thought about the whole thing and this is what they had to say:
Jim – “Coming from a Maintenance Supervisor who has leased apartments, it was nice to see a manager get out and get dirty with the maintenance crew. It helps to be a more well rounded manager to see all aspects of property management.”
Carlos – “It was good! Even though I wasn’t here I saw the work that you guys did and it looked good.”
Ansley – “It was nice to see office staff come out and see what the maintenance does for once. It would be nice to see more office staff do the same thing.”
Christa – “I think that it is awesome that a manager can go out and work maintenance. No other manager that I know of would do that.”
Alisha – “Awesome that you would take the initiative to work other jobs.”
I would issue this challenge to other managers, assistant managers and leasing staff alike. Take the time to understand the other side. And maintenance staff, I challenge you to do the same. Work one day on the other side of the fence of your job, and see how important we all are to the property.
Shelli Burnham
Property “Team Leader”
Club at the Green
Portland OR-Jennifer Cobb ROCKs the Portland Portfolio
It was the ROCK heard around the Portfolio...
This email I sent to Kim Cantoni, Sr VP, HR Property Management sums it up
Kim, Hi!
I wanted to take just a minute and tell how well Jennifer Cobb did during her Total Rewards presentations. She peeled off 5 presentations in 2 days and each one left the participants feeling well informed and eager to sign up for the different opportunities. Many of them took advantage of the moment to do as much. She was well organized, convicted and very convincing in her presentation and I can’t tell you the last time I saw a buzz like this in the
M
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Welcome Home and Maintenance Survey Response Update
Hello all, I thought I would give you an update as to our progress:
Portfolio Goal: 400
Individual Property Goals: 10% of your unit Count
As of 6.21.6:
Welcome Home:
Portfolio: 117
Brentwood: 51
Country Gables: 17
Cove: 18
Kempton: 1
LaSalle: 10
Meadow: 1
Palladia: 11
Tan Terrace: 8
(If you don’t see your name, it means you have zero)
Maintenance:
Portfolio: 208
Centerpointe: 10
Club at Tan: 28
Club at Green: 17
Country Gables: 5
Cove: 25
Kempton: 6
LaSalle: 43
Meadow: 4
Palladia: 4
Tan Terrace: 1
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Friday, June 09, 2006
Portland, OR- EAS Calls for Trainer/Mentors
Are you passionate about Action Sales? Do you want to help spread the word? Do you believe that the Equity Action Selling way is the best way?
If you have answered yes to these questions, now is the time to raise your hand. We would like to take this opportunity to open the door to any associates who would like to be a part of this amazing journey. The following is a list of potential positions that we are trying to implement in order to help make a dent in the Equity Universe...... :o)
EAS Focus Group Facilitators- we currently have/need 5 associates to help in facilitating the focus groups for Equity Action Selling. Each facilitator is in charge of their own group(usually 2-3 properties) and will be responsible for ensuring monthly meetings are taking place and that our sales people are continuously excited and motivated about EAS.
EAS Mentorship’s- we would like to put in place 2-3 mentors that will be part of our new hire experience. These associates will have time set aside with each new associate in an effort to focus on Action Sales and ensure that they have the key elements prior to taking the 2 day course.
Please know that these positions require a lot of dedication and hard work- along with that, you will begin an amazing journey and learn more about EAS than you could ever imagine.......... :o)
Please email Mike and Misty if you are interested in any of these wonderful opportunities.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
eleads MTD Seattle Challenge
I am collecting data now from
CG: .23
CBT: .88
BW: .31
CBG: .43
TC: .42
TT .89
CP: .43
MC: .6
KD .75
PLD .45
LS: no leads to report
Portfolio: .54
INSANELY GREAT!
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Portland, OR MASTER MIND Entry
Stephanie Ogan and Pete Allen of Country Gables and The Cove have come up with a Master Mind INSANELY GREAT IDEA!
Secret Shops for Maintenance Technicians/Supervisors
Problem Idea Addresses: Awarding Maintenance Techs appropriately. Given a way to rate MT's/Sup's as you would secret shop an LC, AM or PM.
Idea Description: Residents would be selected to participate in a secret shop program with MT's/Sup's. Residents would call a service request with No PTE, they would follow them through the process; from calling to set up an appt., actual work done in apt., was it left clean, did someone follow up, etc... They would then be scored similar to the way you score an LC.
Expected Results: Better way to evaluate MT's to make sure expectations are being met & as a tangible scoring matrix for awards and performance reviews.
Wednesday, June 07, 2006
Portland, OR Welcome Chris Kaufman
Chris Kaufman is Palladia's newest Maintenance Technician. His background consists of firefighting, grocery management and working with his family's construction business. He is very enthusiastic about his new position and opportunity to work for Equity! Welcome Joel!Portland, OR Welcome Joel Gerig
Joel Gerig is Palladia's newest Leasing Consultant. He is a recent graduate of Western Oregon University and holds a Bachelors in Business. He comes to us with an eagerness to learn and incredibly upbeat personality. Congratulations on your 4 leases already! INSANELY GREAT START!Portland, OR May 23, 2006 The Maintenance Teams Rally
It surely was an INSANELY GREAT Day!!! Maintenance Talent from as far away as Vancouver Washington Rallied at LaSalle's Bellacourt Training Center.
The Day began with Rosanna Thomas preparing a most famous breakfast chalk full of bacon, eggs and the most delectable pastries this side of the Cascades. Late comers paid the price of admission by missing out on that part of the menu. Rosanna, as usual, OUR Portland HATS are OFF to you! You truly do make a Dramatic Difference!
The days event was organized by the Portland Awards Committee. Formed in February and given the charge to bring energy, charisma and most of all recognition to our Field of Talent, they certainly set the bar.
Activities began with a form of "The Dating Game." Three of our finest MT's were quizzed by Wendy Allen on how well they knew their MS's. The Sup's were locked securely in a separate room only to be released and quizzed on the very same questions. The responses were hilarious and the event ended with Shaun Petote and John Sizemore walking away with McDonald's GC's! NICE!
To top the hour off a form of jeopardy was played using "Answers" from the MAPPS book. "Answers" were given and each of the pre-selected teams would bark out their self proclaimed team name as indication they knew the answer! It was comedy central, not to mention educational in nature. I have to admit I learned a thing or two!
To end Certificates of appreciation were handed out! (See the next 11 posts for the details)
All told it was a Banner Day for a truly DISRUPTIVE Group of stellar Talent! They are The Reason Portland Rocks!
Sunday, June 04, 2006
Portland, OR Maintenance Rally
Portland, OR Maintenance Rally
Portland, OR Maintenance Rally
Club @ The Green- I would like to recognize Ansley Sabagala because he has shown great improvement in the past several months. He has always been open to feedback and never questions when given a directive. Ansley is always looking to learn and looks for ways to improve. He has consistently gone above and beyond for the residents and never thinks twice about it. Thank you Ansley for giving it your all and for always Testing Your Limits!
Thursday, June 01, 2006
Portland, OR Maintenance Rally
Kempton Downs- We have many people in our industry that have the knowledge and skillset to step in and get the job done. However, when you encompass this with the integrity, sincerity, and honesty that Gideon Tkebuchava displays on a daily basis, he takes this role to new heights. After being with Equity for 5 years, and in the same field(maintenance), daily tasks can at times seem mundane. Regardless of whether the task at hand is trivial, challenging, or rewarding, he approaches it with a sincerity that lends truth to his overall character- that superior service is the essence of our business. He takes his role in being a superior servant to the next level on a daily basis. It's hard to pinpoint one experience or incident with Gideon that goes above and beyond- quite honestly, it's something that he does on a daily basis.Portland, OR Maintenance Rally
LaSalle- Character to me means looking deep inside one’s self and recognizing the things we need to change to become a better person, employee and example. After futile attempts to go against the grain Shaun Petote has really found himself. He has become a great employee. He has really stepped up and met all challenges he has been given by his immediate supervisor. He has questioned authority professionally and shared his ideas to the betterment of the team. He has found this success by listening and doing the right thing. He can be counted on my customers to go the extra mile, like taking out an elderly resident trash EVERY day (she now thinks it’s his job!). We enjoy having Shaun as part of our team.Portland, OR Maintenance Rally
Brentwood- Lynn Ballew is the employee that will always go the extra mile. For example he had to switch out a refrigerator the other day. The resident was not home. So he move all of their food from the old fridge to the new one. The resident was so grateful, that she called to let me know.
In the absence of the MS, Lynn has continued the scheduling of units, work orders and ordered all necessary items needed to keep the maintenance dept running smoothly.
Portland, OR Maintenance Rally
Meadow Creek- Urbano Santigo - Urbano always has a positive, can do attitude. He is happy to help out and learn new skills. He always see the glass half full and enjoys the ride. We are happy to have Urbano on our team at Meadowcreek.Portland, OR Maintenance Rally
CenterPointe- George Adams exemplifies "See the glass half full", his ability to always have a positive attitude is a real tribute to him as a person. He's also a great example to us all, by reminding us that a positive attitude is a must have in this business. Besides his wonderful attitude, George is a diligent worker and is constantly exceeding Equity's expectations. And if this weren't enough on his spare time he's rescuing little girls from peril at our tot lot. Everyone here at CenterPointe knows who George is, so it's not uncommon for you to see kids waive and residents greet him. That's our George.
Portland, OR Maintenance Rally
Palladia- We would like to recognize Jason Welch, Maintenance Engineer. He covered the Maint. Engineer position while it was open and handling Maintenance Tech responsibilities at the same time. He was recently promoted into the Maint. Engineer position due to his quick response time, knowledge, responsibility but most of all we appreciate his PATIENCE AN POSITVIE ATTITUDE. Jason definitely knows how to "see the glass 1/2 full." He always exhibits an eagerness to learn and help others whenever needed!
Portland, OR Maintenance Rally
